Citizens, businesses and delivery partners, such as charities and voluntary groups, need to be able to interact with government officials, sharing and editing documents. Officials within government departments also need to work efficiently, sharing and collaborating with documents. Users must not have costs imposed upon them due to the format in which editable government information is shared or requested.
As a number of Government departments move to a Service Integration and Management (SIAM) delivery model, it is critical to service quality that the SIAM has a comprehensive end to end view of Configuration Items used by different providers in the delivery of services. Each provider will use different technology to manage the configuration of assets its uses to provide the contracted services to the SIAM. Having a Government wide standard for the architecture and minimum data sets needed to enable the exchange of Configuration Data will provide the context and information that the SIAM will need in order to manage incidents, resolve problems and approve changes.